Our Guarantee & Warranty - Birchbark Roofing Jacksonville

The Birchbark Roofing Jacksonville Guarantee

A guarantee only matters if it’s written to mean something. Ours is simple: we do the work right, and if the work isn’t right, we come back and make it right. That covers every roof repair and every roof replacement we perform in Jacksonville. We call it the 365-Day Done Right Promise, and it’s stamped on every job we do. Not tucked into fine print. Stamped on the paperwork you keep. You’ll also get a written price before any work starts, so you know exactly what you’re paying and exactly what you’re getting. Roofing done carefully, from tear-off to clean-up.

Call (904) 604-7914

What’s Covered

• Workmanship on every repair and replacement. If anything we install or fix fails because of how we did the job within the first year, we return and correct it at no cost to you.
• The full clean-up, not just the roof. Shoe covers at the door, drop cloths through the hallway, and all debris cleared, hauled, and photographed before the crew leaves.
• Your written price. The number we give you in dollars before work starts is the number you pay. No change orders slipped in, no surprise line items added at the end.
• Your family’s routine. If the dog needs to stay inside, we coordinate the door schedule with you. We ask before we move or touch anything in your yard or home.
• On-time arrival and honest communication. You’ll know who is on your property before the crew arrives. Background-checked, uniformed technicians on every job.
• Materials from brands we trust. We work with GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral, so you’re not locked into one manufacturer’s product line.

Our Satisfaction Promise

If you walk your roof after we finish and something doesn’t look right, or you find a problem a few months down the road, you call us. The 365-Day Done Right Promise means we handle it. No arguing about whether it’s covered. No waiting on hold through a phone tree. A live person answers calls 24 hours a day, 7 days a week, including nights and weekends. You’ll talk to a human, tell them what you’re seeing, and we’ll schedule the follow-up. If the issue falls within the promise window and traces back to our workmanship, the fix is on us. If it’s something else, we’ll tell you plainly and give you a written price before we do anything. Either way, you get an answer, not a runaround.

Our crews follow what we call the C.A.R.E. values on every visit: Clean up like it’s our own home; Ask before we move or touch anything; Respect the family’s time and quiet hours; Explain the price before the work. Those aren’t slogans on a poster. They’re the checklist our technicians work from, and the reason we photograph the completed clean-up before we leave.

Licensed & Insured Backing

A guarantee is only as good as the company standing behind it. Birchbark Roofing Jacksonville is licensed and insured in the state of Florida, which means two things for any homeowner. First, our work is performed under the rules and inspections Florida requires, so corners don’t get cut where they matter. Second, if something goes wrong on a job site, you’re not left holding the bag. Insurance is the difference between a handshake and a real commitment. We’re also part of the Cedarwell family of roofing companies, operating since 2000, with every location independently owned and operated. This Jacksonville branch is run by Erik Lindgren, Owner, which means the person accountable for your roof lives and works here, not in a corporate office three states away.

How the Promise Works in Real Life

Here’s what a typical Jacksonville roof repair looks like under our guarantee. You call (904) 604-7914 because you spotted a leak or some lifted shingles after a storm. A live person answers. We schedule a visit. The technician arrives in uniform, introduces themselves, and walks the roof. You get a written price before any work starts. The repair happens. The crew cleans up, photographs the finished work, and hands you the Done Right Promise paperwork. If something fails because of our workmanship within the year, you call back and we fix it.

That’s the entire system. No hidden terms. No fine print. Just a clear promise from a Jacksonville roofing company that’s willing to put it in writing.

Frequently Asked Questions